Something breaks at 9pm before a major delivery. Your team can't raise an invoice. A critical workflow stops working. These are not hypotheticals — they happen. oduAe's dedicated Odoo support team is available 7 days a week via WhatsApp, phone, email, and ticketing portal to resolve issues fast.
Our Odoo support service covers everything that happens after go-live. Bug fixes and error resolution, user questions, workflow corrections, small configuration changes, report fixes, and performance issues. We also handle support for businesses that implemented Odoo elsewhere and now need reliable ongoing help.
Every support request is tracked through our portal at aed1.host/support/ with clear priorities and response time targets. Critical issues — system down, invoicing broken — get immediate attention. General questions and small changes are handled within one business day.
All plans include SSL, daily backups, and UAE-based support. Upgrade anytime — no migration required.
Pay-per-issue support for businesses that occasionally need help. No monthly commitment. Hourly rate. Best for companies with a capable in-house team.
Fixed monthly hours for regular Odoo assistance — bug fixes, small changes, user questions, and report updates. Best for 10–50 user deployments.
A named oduAe contact assigned to your account. Priority response, proactive monitoring, and monthly system health reviews. Best for critical or high-transaction operations.
You don’t have to have been an oduAe implementation client to use our support service. We take on support for Odoo instances implemented by other partners, by freelancers, or by your own team — as long as we can audit the system first to understand what we’re supporting.
We host only Odoo. Every configuration decision — server sizing, PostgreSQL tuning, worker counts, Nginx setup — is made specifically for Odoo performance. Not WordPress. Not generic apps. Odoo.
We are cloud-agnostic. Specify your preferred provider or let us recommend based on your location, compliance needs, and budget.
Fixed monthly pricing. You know exactly what you pay. No overage bills, no hidden charges, no auto-scaling surprises.
Your data and your support are in the same timezone. Reach us via WhatsApp, phone, or ticket portal — 9am to 9pm, 7 days.
Start on basic hosting and move to managed or on-prem as you grow. Same infrastructure, same data, zero re-implementation.
The same team that hosts your Odoo can implement it, customise it, train your team, and support it — all under one roof.
End-to-end Odoo ERP implementation — discovery, configuration, migration, training, and go-live support.
Post-go-live helpdesk, issue resolution, and system stability — 7 days a week via WhatsApp, phone, and ticketing.
Custom fields, views, reports, workflows, and access control — Odoo configured exactly to your processes.
Access your Odoo at erp.yourcompany.com — SSL, DNS, and email delivery configured in under 24 hours.
For critical issues (system down, invoicing broken), we target a first response within 1 hour during business hours and immediate escalation outside hours for dedicated retainer clients.
Yes. We support both. We are experienced across Odoo 15, 16, 17, and 18 on both editions.
Yes. We conduct a system audit first, then take on the support contract. This ensures we know the configuration before committing to SLA.
Yes – aed1.host/support/. All tickets are logged, tracked, and closed with documentation. You can view the status of all open issues at any time.
Talk to our support team or open a ticket now. No long-term commitment required.
